Claim form for damaged or lost parcels

Is your package lost or damaged? Please fill the Claim form and let us know how can we do better next time.
Please note that we can only accept claims from the sender of the parcel. If you are the recipient of the parcel and you received a damaged parcel or your parcel has been lost, then we would kindly ask you to contact the sender of the parcel to fill out the claim form.
Claim refunds for lost or damaged packages will be issued within 10 business days.
If you would like to receive a refund for an unused label, then please fill out the Refund Form instead. Refunds will be issued within 10 business days.
If you have questions about your package or want to redeliver your package, please contact our Call Centre for a quick help by phone +372 677 0070 or by e-mail: info@unisend.ee

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Private Client
Business Client

Name *

Surname *

Email Address *

Phone Number

Type of Claim: *

Shipment Number *

The Date of the Incident

The Place of the Incident *

Bank Account for Refund *

Your preferences *

Brief Details of Claim *

I confirm that I have read the Privacy policy. Controller of personal data – Unisend Latvija SIA (legal entity code 40203523445, address Čiekurkalna 2. līnija 30A Rīga, Latvia, e-mail info@unisend.lv). The data you provide shall be processed for the purpose of examining the claim and providing a response. For more information on the processing of personal data and your rights, visit unisend.lv/en/privacypolicy

Company Registration Number *

Company Name *

Contact Person *